Refund policy
RETURNS & REFUNDS
We hope you are happy with your SANZAA purchase. If you wish to return an online order, please read the information below carefully.
Online Returns
You have 14 days from the date you receive your order to notify us that you wish to make a return.
Once you have notified us of your return, your item(s) must be sent back to us within the applicable return period.
Please contact us at info@sanzaa.co.uk and include your full name and order number.
Return Conditions
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition
- With all original tags attached
- Free from marks, damage, odours or signs of wear
We reserve the right to make an appropriate deduction from a refund where an item has been handled beyond what would reasonably be necessary to inspect or try the item on.
How to Return Your Order
Please include a note inside your return parcel clearly stating:
- Your full name
- Your order number
Please send your return to:
SANYA / SANZAA
24 Woodside Drive
Bradford
BD16 1RF
Return postage is the responsibility of the customer unless the item is faulty or we have agreed otherwise.
We strongly recommend using a tracked or recorded delivery service and keeping your proof of postage until your refund has been completed.
Refunds
Once your return has been received and inspected, your refund will normally be processed within 1–3 working days.
Approved refunds will be issued to the original payment method used when placing the order. Please allow additional time for your bank or payment provider to process the funds.
For partial returns, the original delivery charge is not refunded.
Where an entire online order is cancelled, the cost of our standard delivery service will be refunded where required by applicable consumer law. If you selected a more expensive or premium delivery service, any additional amount paid above the standard delivery cost will not be refunded.
Free Delivery Orders
UK orders over £70 qualify for free standard delivery.
If your original order qualified for free delivery and a partial return reduces the value of the items you keep to below £70, a £5.95 standard delivery charge will be deducted from your refund.
Exchanges
We do not offer direct exchanges for online orders.
If you require another size, colour or item, please return the original item for a refund and place a new order for the item you require.
This allows you to secure the replacement item without waiting for your return to be processed.
Faulty or Incorrect Items
If you believe you have received a faulty, damaged or incorrect item, please contact us at info@sanzaa.co.uk as soon as possible with:
- Your full name
- Your order number
- Details of the issue
- Clear photographs where appropriate
We will review the issue and advise you on the next steps.
Nothing in this policy affects your statutory consumer rights.
Sale Items Purchased Online
Items purchased online at a reduced or sale price are subject to the same statutory cancellation and return rights as other online purchases.
This does not affect any exclusions permitted by law.